Terms & Conditions


Terms of Use

Welcome to our shopping site. These terms and conditions apply to all orders placed by the customer (referred to as “you” or “your”) with shirin Nougat (“shirin Nougat” “us” or “we”), at shirinnougat.com (“website”). Please read our Terms and Conditions carefully before placing any orders on the website. By placing an order, you agree and accept these Terms and Conditions. We may modify these Terms and Conditions occasionally, should you not agree with the Terms and Conditions or are unclear with any aspect please contact us on shirinnougat.com. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.


To be able to place an order from our website you will be asked to register. You must provide your name, email address and a password to register. You are required to provide information that is true, accurate and current.

If any of your registration details change please update this on the website or notify us on shop@shirinnougat.com

Password and security of your account

When you register with shirinnougat.com you will be asked to create a password. You must keep this password secret and should not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting shop@shirinnougat.com immediately.
If we believe or have reason to believe that there has been a breach of your security or misuse of shirinnougat.com, we may require you to change your password or we may suspend your account at our discretion.

Copyright and intellectual property

The content of shirinnougat.com is protected by copyright, trademarks, and other intellectual property rights. You may retrieve and display the content of shirinnougat.com on a electronic device, store such content in electronic format (but, excepting search engine computers, not on any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on shirinnougat.com without written permission from us.

Web Browser Support

Internet Explorer 11, Firefox, Chrome, Opera, Safari

International Use

We no promise that materials on shirinnougat.com are appropriate or available for use in locations outside the United States and United Arab Emirates, and accessing shirinnougat.com from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United States and United Arab Emirates, you do so at your own initiative and are responsible for compliance with local laws.

Product Availability

shirinnougat.com make every effort to display accurate stock availability on the website but stock levels are subject to change without notification.

Please note that all orders are subject to availability and stock is not reserved until your order has been confirmed. Items placed in your basket are not reserved and may be purchased by other customers.

We will notify you within 24 hours should a product be unavailable and offer you a suitable alternative or inform you when the product will be back in stock and provide you with an alternative date for that delivery. If product is not available, you will not be charged for that stock. After contacting you by email or phone we will hold your order until all your required products become available and then deliver or make a second delivery once the depleted stock is replenished in our warehouse. We will only take payment for the purchase once the stock is dispatched, and will not make a charge for the second delivery if a second delivery is required because the product was not in stock.


We accept payment online using PayPal.

Payment for your order is taken at the time your order is placed. The currency used in United States Dollar (USD).

If you do not have a Paypal account that operates in United States currency, then your account will be debited based upon the currency exchange rate that the Credit Card issuer operates at the transaction moment in United States currency.

Order Confirmation

You will receive an online confirmation on your screen once your order has been placed, as well as an email confirmation.

Changes to your placed order

We aim to deliver orders as quickly as possible so once your order has been placed we are unable to make changes to your order. If you wish to change a placed order you must contact us as soon as possible at shop@shirinnougat.com or call on +44-741-844-0971


We will dispatch approved orders as quickly as possible but delivery timescales will be dependent on the delivery method chosen in checkout. Delivery times vary depending on country and certain postcodes within the United States and United Arab Emirates. We cannot be held responsible for any delays caused by destination customs clearance processes.

If we are unable to dispatch all or part of an order due to stock or other reasons, we will inform you as quickly as possible. In this case, you will be able to cancel the order and a refund for the full order amount, including shipping will be provided to you.

Product Images

Every effort has been made to accurately display products and colours on the website however colours can display differently due to your computer.

Refunds and Returns

We operates a returns policy allowing you to return any item within 14 days of receiving delivery of your order. Please note that any postage costs incurred when returning your items during this period will be at your own cost, unless the item is damaged, or was sent in error.
This policy does not extend to any items which have been opened.
After the 14 day period we will be more than happy to accept items for return in any of the following cases:

  • The item was found to be damaged or faulty. We will either replace the item or give you a full refund (including postage costs). Please state which option you would prefer. If you require a replacement, we will wait to receive the faulty copy from you before dispatching a new one.

  • The item was incorrectly supplied. If we have made a mistake in fulfilling your order, a full refund (including postage costs) will be given.

  • It must be in pristine and resalable condition.

  • It must be accompanied by a copy of the delivery note or receipt.

Errors & Inaccuracies

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the site is inaccurate at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you.

Governing Law

shirinnougat.com and those customers using the services of shirinnougat.com shall be governed by the Laws of the United Arab Emirates and as such, any dispute shall be decided by the courts of the United Arab Emirates.


If you wish to contact shirinnougat.com , please do so as follows:

Email: info@shirinnougat.com

Tel: +44 741 844 0971


Address: No 10, 19A St, Al Barshal, Dubai, UAE

Post Box: 32185, Dubai, UAE